Returns and Exchanges

Policy on Returns and Exchanges

1.  Pack all the items in the original packing. Items bought as sets must be returned in sets.

NO-EXCEPTIONS

The following items cannot be returned [or exchanged] unless DOA: -Special Ordered Items -Equipment -Custom made product


2.  Fill in the return request form attached to the order.
3.  Attach a copy of the RMA E-Mail you have received, and ship it with the returned item(s) authorized.  Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Return shipping charges will be not be covered by us at all unless we have emailed you a written email stating that we will for some mysterious reason.

4.  SHIP THE PARCEL TO EXACT INFORMATION BELOW THIS LINE

METALLURGICAL SUPPLIES
ATTN: RMA #001122334455 (THIS NUMBER WILL BE PROVIDED TO YOU UPON APPROVAL OF YOUR RETURN)
250 COOPER AVE, SUITE 106
TONAWANDA, NY 14150

5.  After you have sent the parcel, please inform us of that by replying to the RMA email with tracking information to returns@metallurgicalsupplies.com

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.

Our return and refund policy is described above. According to New York State Law's, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.